AI summary
Good morning. The Customer Success Manager role (R-103) has been stalled 11 days with three candidates in phone screen and no next step logged, against a named OKR hire. Four appraisals are overdue, concentrated in two managers' teams. Data-protection training sits at 94%, eight people still outstanding, which feeds directly into the SOC 2 evidence pack.
Open roles
Offers / starts in progress
Appraisals overdue
Data-protection training
Process gap, needs a decision this week
R-103, Customer Success Manager: 11 days since last logged action, three candidates sitting in phone screen with no next step. This is a hiring-process stall, not a candidate-quality signal, and it sits against two Amber customer OKRs the CSM hire is meant to relieve. Hannah Whitlock to make a call this week; Sadie tracking the process.
Note: overdue appraisals concentrate in two managers' teams (Chloe Bennett, Marcus Bell), alongside one each under Kofi Mensah and Gary Mills, a scheduling pattern now visible across the full headcount rather than carried as informal knowledge. Sadie's call on whether it needs a conversation.
Lumen AIOS · People · fictional reference company built by Human-AI Systems. No candidate is scored, ranked or evaluated. The system prepares; the leader decides.